• Home
  • SUITE8
  • If a warning is received during cashier closure, what must be done?

If a warning is received during cashier closure, what must be done?

If during cashier closure;

"You cannot drop that amount, it seems that you gave out more than you had, cannot close cashier. Please use Change Cashier Stock function to adjust values"

error is received, the "Shift Drop" column on the cashier closure screen, that is to say the amount that will be delivered to accounting is on negatives, the cashier can not be closed if the amount is in negatives. 

Usually, when the returns made to the customer are loaded, the cash taken from accounting is returned to the customer and on Fidelio, only the customer is entered a return stage. Whereas the amount of cash that was taken from accounting should also be entered. Again in the same manner, on loaded currency exchanges and previous date edits, the cash taken from accounting should be entered to the program so the cashier that does not drop to negatives physically does not drop to negatives on Fidelio either. 

On the occurrence of an error like this, to close the cashier, money entry to the cashier from accounting department can be done 
with the "Housebank" function; from the Cashiering \ Cashier Functions \ Change Cashier Stock screen;

Dept: Payment method is selected,

Amount: The amount that will be added to or removed from the cashier stock is written  

Comment: Statement is written.

Pay in / Transfer from: If a cash inflow will be made, this option is selected,

Pay out, Transfer to: If a money outflow will be made, this option is selected,

From the right side of the screen the "Housebank" button can be  clicked to make a cash inflow or outflow. 

Did you find this information helpful?

Yes No

Didn’t find you were looking for?

Please use our e-Support platform to solve your problem with our expert support teams.

Protel E-Support